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TERMS AND CONDITIONS:

 

  1. This website is owned and operated by www.hotrockbutchery.co.uk. These Terms set forth the terms and conditions under which you may use our website and services as offered by us. This website offers visitors South African goods such as biltong, drywors. By accessing or using the website of our service, you approve that you have read, understood, and agree to be bound by these Terms.

  2. By placing an order with www.hotrockbutchery.co.uk , HOT ROCK BUTCHERY it is deemed that you agree and will abide to all our Terms and Conditions of sale.

  3. Our T&C are subject to UK Law and as such out T&C do not affect your statutory rights in any way.

  4. ORDERS: Web order may be placed 24/7. We try to process all orders by 11am TUESDAY to THURSDAY, unless items are out of stock. If an item displayed is out of stock, we will contact you as soon as possible to offer you an alternative or a refund, for this reason it is important you provide us with a correct phone number and email address. Confirmation of telephone instructions should be clearly marked as such, otherwise any additional expense incurred as a result of duplication of orders will be payable by the buyer.

  5. PRICES: All prices are subject to change without notice and subject to delivery charge specified at the time of ordering. Unless otherwise agreed in writing, all orders are executed subject to prices ruling at the date of dispatch and no pricelist of the Company, whether published or not, shall affect the right of the Company to charge for the goods in accordance with this clause. The delivery charge on online orders are based on delivery in UK (England, Scotland and Wales excluding Scottish Highlands and Islands.), excluding some postcodes; so, there will be an extra charge if delivery is required elsewhere. We can arrange delivery to many countries of the world. The consumer will be informed of the total price of the goods before placing and being binding. Any error, omission in any sales literature, quotation, price list, offer, invoice or other documents or information issued by the company shall be subject to correction without any liability on the part of the company. Website prices may be different to our shop prices.

  6. PAYMENTS: All payments are in UK pounds £ sterling (GBP). We accept all major Credit and Debit Cards.

  7. DELIVERY: Delivery dates & time are given in good faith by the Company to indicate estimated delivery times but shall not amount to any contractual obligation to deliver at the time stated and is also subject to payment clearance, locality, human error, courier company error and system faultier. The company will accept no liability for direct or consequential loss or damage arising from delay in delivery or if the Customer is not in to sign for the delivery. ORDERS MUST BE PLACED BY 11am TUESDAY TO THURSDAY .Please note any orders received after 11am THURSDAY up until TUESDAY 11am will be shipped on TUESDAY  BY DPD NEXT DAY DELIVERY service. If you are not able to accept your delivery on the day that we inform you it will arrive, you can arrange for the following but ONLY before your goods are dispatched. WE DO NOT SHIP BANK HOLIDAYS. 

1) Arrange for a different delivery day

2) Ask for parcel to be left with a neighbour at your risk

3) Ask for your parcel to be left safe on your premises, at your risk

4) Contact the courier company to re- arrange for the delivery (additional charges may apply) to be made to you or collection from the depot.

We cannot be held responsible for any spoilage or loss of your goods if you were not there to receive/sign for your delivery. We also take care to ensure products are sent in good condition and packed securely. It will be at the Company’s discretion whether, or not to replace damaged goods due to the courier’s negligence.

 

  1. CANCELLATION: Acceptance of cancellation of an order shall be at the discretion of the Company and any such acceptance may be subject to payment by the buyer of a cancellation charge, representing the Company’s administrative costs involved.

  2. DAMAGE OR LOSS IN TRANSIT: Any damages to goods in transit should be notified to the carriers immediately and to the Company within 24 hour of receipt. Packages and content must be kept for inspection.

  3. VALUE ADDED TAX: Where chargeable, Valued Added Tax will be charged at the date of dispatch.

  4. REFUND POLICY: We strive at all times to ensure our products are of the highest standard. If however, we have not met your expectations, please let us know and we will gladly arrange a refund for you. Please note that due to the perishable nature of some of our products, we may not be able to offer refunds on some of these products. Any requests for refunds must be made within 7 days of receipt of the order. Delivery charges are not included in any refund policy and the customer is responsible for the cost of returning any goods, unless otherwise stated by HOT ROCK BUTCHERY LTD.

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